Frequently Asked Questions

Once your payment is confirmed, digital delivery typically takes a few hours, and at most within 24 hours. You’ll receive an email with your login credentials and setup guide to start streaming.

Yes. WkMaximize Prime IPTV automatically generates and sends a full invoice to your email right after you place an order, confirming all details of your purchase.

We accept bank transfers, QR Payments, SEPA, cryptocurrencies (Bitcoin, USDT), debit/credit cards, and other secure payment options depending on your region. You’ll see the available choices during checkout.

Yes. We occasionally accept Amazon Gift Cards and Paysafecard, depending on regional availability. Please check the payment section or contact us to confirm.

While account creation and digital delivery are streamlined, final activation is manually confirmed to ensure accuracy and proper setup. This helps avoid any technical conflicts or wrong format issues.

If 24 hours have passed after payment and you haven’t received your login details, contact us at service@wkmaximize.com with your invoice number. We’ll respond promptly.

Absolutely! During checkout or trial request, you’ll be asked to select your preferred format, and we’ll tailor your subscription accordingly.

Servers are managed by third-party providers. While we assist in resolving issues, WkMaximize Prime IPTV is not liable for third-party outages. We’ll help you switch servers if needed.

Yes, we offer 6, 12 or 24-hour free trials to help users test the service. Simply request it via our Free Trial page and choose your format.

Yes. We offer a 48-hour full refund policy if you’re unsatisfied, provided you haven’t violated usage rules. For more details, please review our Refund and Cancellation Policy.

Yes. WkMaximize Prime IPTV offers pre-configured streaming devices as part of our Exclusive Plans, which include a device + 1-month free subscription.

We ship physical streaming devices via reliable courier partners, depending on your location. Once shipped, you’ll receive a tracking number for live delivery updates.

Physical device delivery generally takes 5–12 business days, depending on your country. Some international locations may require additional time for customs processing.

Yes. All our devices are fully pre-configured and tested before shipment, including your selected format and subscription. Just plug in and stream.

No. All devices are bundled with a minimum of 1-month IPTV access, ensuring you receive both hardware and streaming service as a complete package.

If you receive a faulty or damaged device, please contact us immediately. We offer replacements or returns depending on the issue, in line with our Return Policy.

Devices are eligible for return only if damaged during shipping or defective on arrival. Devices used beyond setup may not be refundable due to digital content access.

You can upgrade to a higher IPTV plan anytime. Just contact support and we’ll adjust your account and apply any remaining credit from your current plan.

Yes. As soon as we dispatch your device, we’ll send you a tracking number. You can monitor its delivery status in real-time.

We ship to most countries (Europe,Canada,Middle East and few others). However, some remote regions may have delivery limitations. If unsure, contact our support at service@wkmaximize.com before placing an order.